Each of our doctors is an established board-certified pediatrician, as well as a member of the American Academy of Pediatrics. They come to us with years of experience, knowledge and training that have prepared them to become a leader in pediatric healthcare. Our providers are passionate about what they do, and can be trusted to give you the most thorough and accurate medical advice possible. We strive to build long-lasting relationships with our patients, and to offer continuing care through every stage of child development– starting from the day that they’re born in the hospital. Our pediatricians follow all newborns, children and adolescents who are admitted to Vidant Medical Center, so your child will have continuing care with a doctor that you know and trust. Additionally, if you are an expectant first-time mom, we have a Certified Breastfeeding Specialist on staff who can answer any questions you may have about breastfeeding. Children’s Health Services offers advanced open access to our patients. We also provide direct communication with providers during after hours. After hours, please call 252-329-7337 and you will be able to speak with Vidant Health Direct Nurse Triage. You may select to be triage or you may request to speak to the on-call provider at Children’s Health Services. This service should only ever be utilized for acute care needs and not for prescription or refill information.

If you are a prospective patient looking for a new doctor for your child, you are welcome to stop by our facility at any time. Our office also does meet and greets in which you may sign up for on our Facebook page or by calling our office. You can call our front office if you have any questions about establishing or transferring care. You may also look through our Frequently Asked Questions page to answer some initial questions that you may have.

Our office is open Monday-Friday from 8:00 a.m. to 5:00 p.m. For sudden illnesses, we also have an acute care walk-in clinic every morning before work hours, Monday-Friday, from 7:50 a.m. to 8:50 a.m. There is a separate waiting room for sick patients, and no appointment is necessary to come in. Please note: because these are walk-ins, some days can be busier than others, and there may be a long wait. Try to be patient. Our doctors will do everything they can to be sure that your child is seen.

To make an appointment, you can call our main number at 252-329-7337. To save time on your appointment day, you may want to download, print and complete the new patient forms. Also have any medical insurance cards available as well. Parents of newborns may want to add their child to their insurance policy prior to their first visit.

We accept all major insurance plans, including: Blue Cross Blue Shield, Aetna, Cigna, Medcost, United Healthcare, Medicaid, N.C. Healthchoice, Coventry, Atlantic Integrated Health, Multiplan, and Private Healthcare Systems (PHS).

For patients with insurance, copays are due at check-in before services are rendered. Our office does accept patients that are considered self-pay. Please note that if you are self-pay, the charges are due on the same date of service. For more information on self-pay payments, please see our No Suprises Act Policy.

We’re proud to be part of the Reach Out and Read Carolinas network of trained providers supporting children and families in building strong relationships, healthy routines and making moments together. Learn more at www.rorcarolinas.org.

• Children’s Health Services, PA uses validated depression screening tools and we provide referrals and follow-up with behavioral health specialists.
• Dental Health: The pediatricians at Children’s Health Services prescribe oral fluoride supplementation starting at age 6 months for children whose water supply is deficient in fluoride. In addition, fluoride varnish is applied to the primary teeth of all infants and children starting at the age of primary tooth eruption.
• Patient Satisfaction: Patient satisfaction surveys reflects our patients perceptions of their interactions with providers and staff, in and out of the exam room. Our patient satisfaction survey functionality, gives our patients the ability to analyze our performance so we may better understand and begin to consider potential actions to improve our patient experience. After every encounter here at Children’s Health Services, you will receive a survey through the patient portal to be able to give feedback about your visit. The survey will be sent to the email address associated with your patient portal account.

Extended Routine and Urgent Care Access:
It is the policy of the practice to provide routine and urgent care appointments outside regular business hours whenever possible. In order to meet the demands of our patients, we are open on Saturday’s from 9 to 11am. In addition, we contract with East Carolina University After Hours Night Clinic. The After Hours Night Clinic is open from 6 p.m. to 9 p.m. daily. Our providers are on-call and rotate working at ECU After Hours Clinic throughout the week. Therefore, our patients are able to have access to a Children’s Health Service’s provider after-hours each night of the week and on weekends as well.TeleHealth Appointments:
For patients who meet specific criteria (determined by physician) we offer telemedicine appointments through TeleHealth. TeleHealth appointments can be requested one of two ways. The patient/parent may contact our office during regular business hours to request an TeleHealth visit. They will be instructed on how to create an account by one of our administrative staff members. If the patient is an established TeleHealth patient, they may log in to their account and request an appointment individually.

Direct Provider Communications via Patient Portal and Telephone:

If you have a question about a medical issue after hours, simply call our office at (252)329-7337, and you will speak directly to the After Hours Nurse Triage service, where you can speak to a registered Nurse regarding your situation. She/He will assess your child’s symptoms and give you clinical advice, and if needed, will direct you to the ECU After Hours Clinic for an immediate appointment.

The after hours clinic is located in the ECU Pediatric Outpatient Center at Brody School of Medicine, which is open 7 days a week from 6:00 pm to 9:00 p.m. You can also reach our providers by logging in to your patient portal and sending a secure message for non-emergent questions during regular business hours. Our providers will reply via the portal to your question or concern. If you have questions about obtaining access to the patient portal please contact our office.